SECTION 1-SPOTLIGHT ON BPM IN GOVERNMENT
An Open Letter to President Obama: Its Time to Fix Broken Government
Clay Richardson, Senior Analyst, Business Process Management, Forrester
Research, United States
* read this chapter immediately after purchase
Measuring Readiness for BPM: Insights from Corporate Entrepreneurship and
Organizational Change Research
Daniel T. Holt, Air Force Institute of Technology, USA
Streamlining Research and Development Case Files at the Air Force Research
Laboratory (AFRL)
Charles Joesten, PMP, ICOR Partners LLC, USA
How Converging Methodologies and Technologies Effect Adoption and Success of
BPM
Linus K. Chow, Oracle Corporation, USA
* read this chapter immediately after purchase
Optimizing the Institution for Corporate Development in Uruguay
Luca Wainer, Corporacin Nacional para el Desarrollo; Juan J. Moreno,
INTEGRADOC / Universidad Catlica and Martn Dauber INTEGRADOC, Montevideo,
Uruguay
Delivering Case Management with BPM in the Public Sector: Combining Knowledge
with Process
Michael White, Singularity, UK
BPM in eGovernment: a Genuine Virtual Counter
Cdric Tumelaire, City of Waterloo, Belgium, Laurent Bagnoud, University of
Applied Sciences Western Switzerland and Rmy Tzaud, Xpert.Ivy, Switzerland
Transforming Health Care through Enterprise Architecture and BPM
Christine Robinson, CSC, United States
* read this chapter immediately after purchase
Delivering Strategy through Process: SAPO Case Study
Marietjie Lancaster, South African Post Office, Dr. Michlle Booysen, Ptanque
Business Specialists, South Africa
Managing Change with Re-Usable Assets for Government Agencies
Setrag Khoshafian, Pegasystems Inc., USA
Streamlining the Congress of the Republic of Peru e-Government
Rocio Angelica Sanchez, Congress of the Republic of Peru, and Amy Wyron,
Colosa, Inc., Peru
Processes Systematization of the High Court of Justice (Mexico)
Juan Chacn, Vanina Marcote; PECTRA Technology, USA.
SECTION 2-THE BUSINESS VALUE OF WORKFLOW AND BPM
Application Provisioning in the Cloud
Jon Pyke, Cordys, Netherlands
Business Transformation Blueprint: BPM as Key Enabler
Vinaykumar S. Mummigatti, IBM Global Business Services and Tom Bobrowski,
Capgemini, USA
* read this chapter immediately after purchase
Financial Crisis Front Line: SNS Bank
Eric D. Schabell and Stijn Hoppenbrouwers, SNS Bank and Radboud University
Nijmegen, Netherlands
Leveraging Best Practices through a Human Process Management System
Jacob P. Ukelson, D.Sc. CTO ActionBase, USA
People Relationship Management: Completing the BPM Value Proposition
Roy Altman, Peopleserv, Inc., USA
SECTION 3: BPM IN STANDARDS AND TECHNOLOGY
Two Strategies for Handling Models: Preserving vs. Transforming
Keith D Swenson, Fujitsu America, Inc., USA
A Design Methodology for BPMN
Michele Chinosi and Alberto Trombetta, University of Insubria, Varese, Italy
The Auto Optimizer
Robert M. Shapiro and Hartmann Genrich, Global 360, United States
Open Source Workflow Management Systems: A Concise Survey
Ricardo Garcs, Tony de Jesus, Jorge Cardoso* and Pedro Valente, University
of Madeira, Portugal *SAP Research, Germany, *University of Coimbra, Portugal
Extending XPDL with the Temporal Perspective
Denis Gagne, Trisotech, and Andre Trudel, Acadia University, Canada
BPM SAAS as the Foundation of a Cloud-based Post-IT Enterprise
Wolf Rivkin, B-Wave Software LLC.
SECTION 4: DIRECTORIES AND APPENDICES
Authors' appendix
WfMC Structure and Membership Information
Membership Directory
Index
Additional Online Resources in BPM and Workflow
2009 BPM and Workflow Handbook
Methods, Concepts, Case Studies and Standards
in Business Process Management and Workflow.
Edited by Layna Fischer
Published in association with the
Workflow Management Coalition.
