BPM Excellence in Practice 2008:
Using BPM for Competitive Advantage
Innovation and Excellence in Workflow and
Business Process Management

Retail $49.95.
Print Edition: NOW SHIPPING.

Editor: Layna Fischer
Cover: Quality Softcover
Pages: 300
Size: 7" x 10"
Illustrations, charts, references, appendices, bibliography, index.

Read these detailed case studies and learn how these award-winners used BPM to move competitive goalposts for their industry:

• What were their key motivations

• How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry.

• Their implementation process and methodology, the project team, and the change management issues they addressed.

• How these companies managed both their overall technological and business innovations.

• Introduction and overview
  Layna Fischer, Editor
  (free chapter, download now, no registration required)
  
• Foreword
  Nathaniel Palmer, Executive Director, WfMC.org
  (free chapter, download now, no registration required)

Guest Chapters:
These two chapters will be available for download as soon as you complete your order. Start reading immediately while you wait for your book to arrive.

• Process Measurement and Organizational Performance Redux by Dr. Michael zur Muehlen, Stevens Institute of Technology, USA

Organizational structures and their development are studied by a variety of disciplines, such as sociology, psychology, and economics. The goal of organizational research within the field of business administration is the development of viable and efficient structures for enterprises as self-contained economic units. The term itself organization can be viewed through an institutional or an instrumental lens. The institutional view describes an organization as a self-contained entity that has a specific structure. The traditional American organizational literature is dominated by the institutional notion of organization. In contrast, for example, German organizational literature focuses primarily on the instrumental view, i.e. the act of organizing an enterprise.

• Air Force SOA Enterprise Service Bus C4I Systems Integration Study by MITRE and BEA experts.

Europe

• infoCaja MiFID Client Order Handling Process

• LPH Vranov n/T, Slovakia

• Natuzzi Furnishing & Accessories Business Unit, Italy

• University Hospital Virgen del Rocío, Spain

North America

• CONAGUA, Mexico

• Geisinger Health System, USA

• Louisiana Supreme Court, USA

• TD Visa, Canada

• Wells Fargo Financial Information Services, USA

Middle East and Africa

• Eskom, South Africa

Pacific Rim

• Daewoo Shipbuilding & Marine Engineering (DSME), Korea

• Ministry of Labor, Republic of Korea

• Mallesons Stephen Jaques, Australia

• Satyam Computer Services Limited, India

• Shanghai Commercial and Savings Bank, Taiwan

South and Central America

• Government of Bermuda, Forms and Transaction Engine Project, Bermuda

• Grupo Pão de Açúcar, Brazil

• MONEDERO, Argentina

• Appendix: Contributors, Award Winners, Vendors and Integrators

• Resources

• Index

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