2008 BPM and Workflow Handbook *EXPANDED* DIGITAL EDITION v2 now available.
NEW! This Digital Edition Version 2 offers 412 pages expanded with EIGHT more chapters from the 320-page Print Edition and the first version Digital Edition. Nearly 100 more pages of valuable information.
Download the complete NEW Version 2 now! Click ADD TO CART.
Retail $95.00
Note: No discount available on the new Digital Edition v2.
Original version discounted Digital Edition is here
DIGITAL EDITION v1. Pay only $66.50 with the Early Bird 30% discount.
* Note: The PRINT EDITION is unchanged and will not be expanded or updated. However, if you purchased the Print or original Digital Edition within the last 30 days, you are eligible to upgrade for only $29.95 to the Digital Edition V2. Email books@FutStrat.com for the authorization code.
New chapters
highlighted below
TABLE OF CONTENTS
DIGITAL EDITION v2
Foreword
7
Jon Pyke, Chair WfMC, United Kingdom
Introduction: Workflow and BPM in
2008: A New Business Value Imperative 9
Nathaniel Palmer, Executive Director, Workflow Management Coalition, USA
SECTION 1-THE BUSINESS VALUE OF WORKFLOW AND BPM
BPM, SOA, and Web 2.0 Convergence:
Business Transformation or Train Wreck 17
Linus Chow and Peter Bostrom, BEA Systems, United States
Building a Scalable and Sustainable
BPM Center of Excellence 39
Clay Richardson, Project Performance Corp, USA & David Atwood, Govt. of Bermuda,
Bermuda
Making Intelligence Actionable:
Business Process Management and Business Intelligence 49
Patrick Morrissey, Savvion, USA
Applying Decision Management to Make
Processes Smarter, Simpler and More Agile 53
James Taylor & Neil Raden, Smart (Enough) Systems LLC, USA
Business Process Architecture and
Business Transformation 61
Chris Lawrence, Old Mutual, South Africa
Keeping it Simple in the Complex
World of BPM 75
Amit Rajaram, HSBC Group, India
SOA: Simple Step-by-Step 87
Federico Silva & Alfredo Cisterna, PECTRA Technology, Inc., USA
Implementing Your First BPM Project:
Tips and Pitfalls Case Study 91
Karl Djemal, Citi, USA
Engagement Transforms Processes,
Inside and Outside the Enterprise 99
Raja Hammoud, Adobe Systems, Incorporated, USA
BPM and Corporate Measurement Systems: Putting “Intelligence” Back Into BI 105
Dennis Korevitski, Brianna Knox; Covestic, Inc., USA
Emerging convergence of BPM, ECM and Portals in Financial Services 117
Vinaykumar.S.Mummigatti, Satyam Computers Services, USA
Transformation of Government: Through a Gateway that leads to Information
Society 131
Omer
KILIC, TurkSAT, Turkey
PQMM: A New Model to Measure Business Process Quality 139
Dr.
A.Selcuk Guceglioglu, Onur Demirors; METU, Turkey
A Holistic Adoption Framework for Long Term Success of BPM 155
Jyoti M. Bhat, Jude Fernandez; Infosys Technologies Limited, India
SPOTLIGHT ON HUMAN-CENTRIC BPM and WORKFLOW
System Automation vs. Human
Facilitation 167
Keith Swenson, Fujitsu Computer Systems, USA
MyBPM:
Social Networking for Business Process Management 187
Dr. Setrag Khoshafian, Pegasystems Inc., USA
Services: Integrating User
Interfaces into a Service-Oriented Architecture 197
Jeffrey Ricker, Jeffrey Ricker LLC, USA
Impact of Organizational Changes on
Running Processes: a Challenge for Achieving Business Agility 205
Salvatore Latronico, Gianpiero Bongallino & Francesco Battista, Openwork, Italy
Human-Driven BPM: the Missing Piece
is People 213
Roberto Silva, SAP Latin America, Mexico
The Rise of Project Workforce
225
Rudolf Melik, Tenrox, Canada
XPDL Cross-Product Exception
Handling for Workflow Management Systems 237
Giuseppe Pozzi, Politecnico di Milano; Carlo Combi, University of Verona;
Florian Daniel, University of Trento, Italy
The Road to XPDL 2.0: Case Study
247
Justin Brunt, TIBCO Software, United Kingdom
SECTION 2—STANDARDS AND TECHNOLOGY
Integration of Workforce Management with a Business Process Management
Suite 257
Robert Shapiro, Global360, USA
Department of Defense Suspense
Tracking 269
Welcome to Future Strategies Inc.
